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refund & RETURN POLICY
Before Purchasing
Let us help you do the research! Most returns can be avoided before you make your purchase. Please take advantage of our comprehensive site to read our Delivery & Installation Terms here, check model specifications and installation guides or call our knowledgeable appliance specialists for more information.
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Defective or Damaged Major Appliances
​Before a customer either accepts delivery or takes an order home from the store, major appliance products (including refrigeration appliances, washers, dryers, and ranges) should be inspected for defects or damage. If any exist, the customer should refuse to take the product(s) into their possession. Once delivery is accepted or a product is removed from the store by a customer, the product may be returned if the defects and/or damage are identified and reported to Appliance Store Near Me by calling (470) 400-4476 within 24 hours of delivery/the time of pick-up at the Service Desk.
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Plug in your appliance ASAP to make sure it operates properly
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It is important that you install your appliance as soon as you can to make sure it operates properly. If you receive an item that is defective and not due to shipping damages, please contact customer support within 24 hours of receipt. If your item is defective after the first use, please contact the manufacturer directly.
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Contact information for the manufacturer is included in the product literature.
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If a residential appliance is installed in a commercial location, the warranty is void. Appliance Store Near Me always goes according to the manufacturer warranties and policies.
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Once the unit is brought out of the continental United States, the manufacturer warranty is void.
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We are not responsible for any installation or shipping charges when manufacturer authorize a replacement on a unit.
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Please contact the manufacturer directly to order any missing parts. Brand new appliances only.
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Product Does Not Meet Your Needs
Any product that has been installed or has attempted to be installed cannot be returned.
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In event of a return or refusal, shipping and handling charges to and from our warehouse are not refundable.
Free shipping, rebates and all promotions are voided upon return/refusal of merchandise.
All returns/refusals are subject to a restocking fee.
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Refurbished Appliances
All appliances are sold as is. There is no warranty and there are no refunds after purchase.
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General Refund & Return Policies at a Glance
To avoid having to return items, please read all item specifications before purchase, and call us with any questions prior to placing your order.
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Damaged items should not be accepted upon delivery.
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After signing for and accepting your item, you are responsible for all damage claims.
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You must contact us within 24 hours of receiving your item if your product is damaged or does not meet your needs.
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Call the manufacturer if product is defective after the first use.
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All returns are subject to a minimum a 30 percent or $50 restocking fee, whichever is greater.
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Shipping and handling charges to and from our warehouse are not refundable for returned items.
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Returned products will not be accepted unless they are in brand-new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition as received.
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You must return the item using the same shipping methods as it was originally shipped.
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We do not accept returns return on special ordered items and commercial laundry equipment.
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We are not responsible for any missing, incorrect or damaged products delivered.
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Appliance Store Near Me does not accept returns for any item that has been installed, used or plugged in. All items must be like-new, in original packaging.
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Minor cosmetic imperfections do not affect the functionality of any new or refurbished appliance and will not be considered for refund and warranty requests.
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Appliance Store Near Me reserves the right to refuse refunds and returns.